Shipping & Returns

Shipping Methods

COLLECTION IN PERSON

If you want to buy plants and collect them from me in person you can pay online or you can pay me when you collect them. I can take payment by cash and most cards, in person.

IF YOU WANT TO PAY WHEN YOU COLLECT, PLEASE EMAIL ME DIRECTLY BEFORE BUYING-FORM BELOW.

Collect in person
Free (see list of Events for where I will be)

Total spend £10+
Free postage

 

Total spend less than £10
£3.40

Items are despatched within 1 to 3 working days

Delivery takes about 1 to 2 working days from despatch

The delivery charge above applies to packages under 5Kg. I may contact you for additional delivery fees (charged at cost) for heavy orders.

Most orders are sent by first class Royal Mail which takes 1-2 working days from despatch. Parcels over about 5Kg within mainland Britain are usually sent by courier, depending on size and postcode, taking 1-2 days (Highlands and islands may take a few days longer).
Delivery may occasionally take longer than stated due to circumstances outside my control. 

Please note you may be required to sign for your delivery. If you are not likely to be home, you are welcome to give a work or other delivery address. Couriers will often refuse to leave a parcel without a signature.

Customers asking for deliveries to be left unattended e.g. on the step or in a greenhouse do so at their own risk. I may not agree to refund or replace undelivered items in these circumstances.

Please note it is the customers responsibility to provide a valid delivery address. I will not accept liability if a parcel is lost due to an incorrect address or postcode supplied by the customer.

Orders from elsewhere inside the EC
I don’t accept orders from outside the UK. The amount of time a plant spends in the post is extended by distance, so you are more likely to receive a happy, healthy plant if you buy near home. Tillandsia are widely available in EU countries, you will find the shipping cost and times more attractive in your home country.

Orders from outside the EC
I am unable to send plant matter outside the EC due to import/export restrictions. I only offer digital downloads outside the UK.

DELIVERIES NOT RECEIVED

If you have not received a confirmation email and have checked your spam filter, it is likely that your order was not completed due to a payment error and you were not charged. Please contact me to check.

I may ask you to check with your local Royal Mail sorting office before issuing a refund or replacement for undelivered goods.

Returns & Exchanges

RETURNS

If the item you received is damaged, or not what you ordered, please tell me straight away, and I will arrange a refund.  I may ask you to return the item first. Returned items should be complete with packaging wherever possible.

If you change your mind within 14 days, you are welcome to send the item back to me in its original condition, complete with packaging. You will receive a full refund but I will not reimburse return postage. Again, please contact me before sending.
 

DISPUTE RESOLUTION

If you are unhappy with your product or service in any way, do please get in touch by phone or email and I will endeavour to correct it straight away. In the extremely unlikely event that there is a problem which cannot be resolved in the usual manner, I am required to act in accordance with the EC regulations which can be found via this link: http://ec.europa.eu/consumers/odr/

 

 

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